Privacy Policy

1. Information We Collect

We collect personal information you provide directly to us, including:

• Full name and email address (required for registration and contact)
• Phone number (optional, if provided in the contact form)
• Programme enquiry details and messages
• Enrolment and payment information when you register for a programme

We also collect certain technical data automatically when you visit our website, including IP address, browser type, pages visited, and session duration, via cookies and analytics tools.

Legal basis: Processing is based on your consent (for contact forms and optional cookies), contract performance (for programme enrolments), and our legitimate interest in operating and improving our website.

Retention: Enquiry data is held for up to 12 months. Enrolment and programme records are retained for up to 5 years for administrative purposes. Analytics data is held for up to 26 months.

2. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide programme information
• Process enrolments and deliver programme materials
• Send administrative communications related to your programme
• Issue certificates of attendance (Literacy Programme only)
• Improve our website and session content based on aggregated usage data

We will only send marketing or update emails if you have specifically opted in. You can withdraw your consent at any time by contacting us at [email protected].

We do not sell, rent, or trade your personal data with third parties for their own marketing purposes.

3. Data Sharing

We may share your personal data with:

• Service providers: Cloud hosting, email delivery, and payment processing providers who handle data solely on our behalf and under our instruction
• Analytics tools: Aggregated, anonymised data may be processed via tools such as Google Analytics to understand website usage
• Legal requirements: We may disclose data if required to do so by applicable Malaysian law or lawful authority

All third-party service providers are required to maintain appropriate security measures for any data they handle on our behalf.

4. How We Protect Your Data

• Data is stored on access-controlled servers with encryption in transit (HTTPS)
• Access to personal data is limited to Ringgita team members with a clear need
• Physical participant records are stored in a locked office location
• In the event of a data breach, affected individuals will be notified without undue delay in accordance with applicable requirements

5. Cookies

Our website uses cookies to maintain basic site functionality, remember your consent preferences, and understand how visitors use the site. You can manage your cookie preferences via the consent notice on our website or through your browser settings.

For full details, see our Cookie Policy.

6. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for processing based on consent at any time
• Request erasure of data we hold, subject to legal retention obligations
• Object to processing for direct marketing purposes

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days. If you are not satisfied with our response, you may raise a concern with the Personal Data Protection Commissioner of Malaysia.

7. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies independently.

8. Minimum Age

Our programmes are intended for individuals aged 18 and over. We do not knowingly collect personal data from persons under 18. If you believe we have inadvertently received data from a minor, please contact us at [email protected] so we can delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by posting the revised policy on this page with an updated "Last Updated" date. We encourage you to review this page periodically. Continued use of our website or services after a change is published constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related questions or requests, contact us at:

• Email: [email protected]
• Address: No. 26, Jalan Sultanah, 05350 Alor Setar, Kedah, Malaysia
• Phone: +60 19-447 3608